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Lens Warranty

Making Eye Care Easy

At Respect Eyecare, your investment is protected!​

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We love making things right and treating patients the way we would want to be treated ourselves. Worry free purchases and worry-free service, come and experience the Respect Eyecare Difference

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Our General Warranty Program

Lenses

Scratch Replacement:

  • We offer a 1-year, 1-time replacement for scratches on premium lenses. Please note that covered scratches are those that do not penetrate below the surface of the lens coating. To check, gently run a finger over the area. If it feels raised or cracked, it is not covered. Smooth defects are covered. If unsure, our professionals can assist you.

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Progressive Lens Guarantee:

  • Concerned about trying new lenses or progressives? Test them risk-free for 90 days. For any non-adaptation to progressive lenses, we offer replacements with Single Vision focus lenses. Any remaining balance can be applied toward future eyewear purchases.

 

Defective Frame Replacement:

  • If your frame exhibits a manufacturer's defect, we provide a one-year, one-time replacement for the defective part.

 

Lifetime Services:

  • Complimentary lifetime adjustments

  • Complimentary lifetime nose pad replacement

  • Complimentary refills of cleaning solution (original bottle only)

 

Exceptions:

  • No warranty on discounted or clearance frames

  • 30 day warranty on non-premium (value package) lenses

  • Cleaning solution refill includes our original bottle only.

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Eyewear

  • We do not offer frame exchanges.

  • We encourage customers to carefully consider their frame choices before making a purchase. Our team is available to provide assistance and guidance to ensure your selection meets your needs and preferences.

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Contact Lenses

  • Rip or tear or lose a disposable contact lens purchased from our store? No problem, we will replace it at no charge.

  • Lenses not working or prescription change within a year? No problem, we will exchange your unopened boxes at no charge for the updated prescription.

Our Online Store

Terms and Conditions

 1. General Conditions

   - Eligibility for Returns: Returns for non-prescription frames are accepted within 10 days of delivery. To be eligible, items must be unused, undamaged, and in their original packaging, including cases, cleaning cloths, and tags.

   - Non-Returnable Items: Due to the custom nature of eyewear, we are unable to accept returns on prescription lenses, custom frames, sale items, and gift cards. Only non-prescription frames are eligible for return.

   - Restocking Fee: A 15% restocking fee will apply to all approved returns. This fee will be deducted from your refund.

 

 2. Return Process

   - Step 1: Contact our customer service team at hello@respecteyecarec.com within 10 days of receiving your item to request a return authorization. Include your order number and reason for return.

   - Step 2: Once approved, securely package the item and send it to the address provided by our team. Customers are responsible for return shipping costs, and we recommend using a trackable service.

   - Step 3: Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. Refunds, less the restocking fee, will be processed within 7–10 business days if approved.

 

3. Exchange Policy

   - Frames Only: Exchanges are accepted on non-prescription frames within 10 days of delivery and are subject to a 15% exchange fee. Contact us to initiate an exchange request.

   - Defective or Incorrect Items: If your item arrives defective or incorrect, please contact us within 48 hours of receipt. We will replace these items free of charge after review.

 

4. Refunds

   - Refund Amount: Approved returns are eligible for a refund of the item cost, minus the restocking fee. Original shipping costs are non-refundable.

   - Partial Refunds: Items returned in a condition that does not meet our standards for return (such as missing packaging or damage) may be eligible for a partial refund, at our discretion.

 

5. Warranty Coverage

   - Manufacturer Warranty: Select frames come with a one-year manufacturer’s warranty against defects. This does not cover normal wear and tear, accidental breakage, or scratching.

   - Lens Warranty: Custom lenses are covered against manufacturing defects for 30 days from the date of delivery. Scratches and accidental damage are not covered.

 

6. Contact Us

For questions about our policy or to request assistance, please contact us at 403-454-5880 or hello@respecteyecarec.com or via our online contact form.

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